Trained on your docs, not a generic script.
Generic chatbots frustrate customers because they don't actually know anything about your business. Ours are trained directly on your product pages, price list, FAQs and policies, so answers about return windows, appointment slots or product specs are accurate — not guessed.
They live on your website and can connect to WhatsApp Business, so customers get the same answers wherever they message you, and you get a log of every conversation.
What's included
- Trained on your own docs, pricing & policies
- Website widget + WhatsApp Business integration
- Handoff to a human for anything it can't answer
- Booking & order status lookups
- Conversation logs & monthly performance review
- Retrained as your products or policies change
What the chatbot actually does.
Built to handle the repetitive questions taking up your team's time, and to know when to step aside for a human.
Trained on your content
We feed it your product catalog, pricing, FAQs and policy documents, so its answers are grounded in what your business actually offers.
Website & WhatsApp
One bot, two channels — the same trained answers on your site's chat widget and your WhatsApp Business number.
Answers around the clock
Pricing, hours, availability and policy questions get answered instantly, even outside business hours.
Knows when to hand off
For anything outside its training, it collects the details and hands the conversation to a real person instead of guessing.
Booking & order lookups
Connected to your booking or order system, it can check availability or status directly instead of just describing how to check.
Stays current
As your prices, hours or policies change, we retrain the bot so it never answers with outdated information.
How a chatbot project runs.
From your existing documents to a live, tested bot — usually two to three weeks.
Collect your knowledge base
We gather your product info, pricing, FAQs and policies — the same material we'll train the bot on.
Train & script edge cases
The bot is trained on that content and configured to hand off gracefully for anything outside it.
Test with real questions
We run it through real customer questions and refine answers before it ever talks to a customer.
Deploy & monitor
Live on your site and WhatsApp, with a monthly review of what it's being asked and where it needs retraining.
What it typically handles.
Questions we hear a lot
Will the chatbot make things up?
It's trained specifically on your documents rather than the open internet, and configured to hand off to a human when a question falls outside that training — rather than guess.
Can it connect to WhatsApp Business?
Yes, that's one of the two standard channels alongside your website chat widget, so customers get consistent answers wherever they reach out.
What happens when my prices or policies change?
We retrain the bot as part of the ongoing service so its answers stay current — this is reviewed monthly along with the conversation logs.
Can I try a demo before committing?
Yes — there's a live demo chatbot on this site (bottom-right bubble) so you can see how a Nexa Codex bot handles real questions before we build yours.
Ready to build your chatbot?
Send us your product info and FAQs — we'll show you a working draft trained on your own content.